Teams Calling: PC Settings

Configuring Teams Settings

• Before you can start calling we need to make sure your Teams app settings are correct. 
• At the top right of your screen, click the 3 dots next to your profile picture and then click "Settings" 

Device Settings

• On the left bar, select "Devices"
• At the top, make sure your Speaker and Microphone are set to your headset or speakerphone
• At the bottom, make sure your Secondary Ringer is set to your computer's speakers

Notification Settings

Notifications and Activity Settings

• Mute all notifications (except for calls and meetings):

  • !Never set this to "on" instead, set your Teams status to "Do-Not-Disturb"!

Sound (Recommendations) 

• ☑ Play sounds with notifications

  • !Recommended to always have this selected!

• ☑ Play sounds with urgent and priority contact notifications

  • !Recommended to always have this selected!

• ☑ Play sounds with incoming calls, requests to join, and meeting start notifications

  • !If you don't want to hear ringing on your PC deselect this box!

• ☑ Play sounds when I'm busy or in a meeting

  • !If you don't want to hear ringing/message sounds while in a call or meeting, deselect this box!

Display (Recommendations)

• ☑ Show message and content previews in notifications

  • !Recommended to always have this selected!

• ☑ Show notifications during calls and meetings

  • !If you don't want to see visual notifications during calls and meetings, deselect this!

• Position on the screen: 

  • Changes where the visual notifications pop up on your screen

Call Handling and Forwarding Settings

Recommendations and Explanations:

• Forward all calls

  • Recommendation: Off

    • Toggling this on will set an immediate forward to whatever destination you select. Either voicemail, another user, or another number

    • !You will not receive calls if this is toggled on!

• When you receive a call

  • Recommendation: Do not ring anyone else

    • This option allows your incoming calls to ring another person at the same time so they can pick it up instead of you

• When you're in a call and receive another call

  • Recommendation: Let new calls ring me

    • This option will set the behavior of incoming calls while you are already in a call

      • Play a busy signal: Call is disconnected before it rings you

      • Let new calls ring me: You will still receive notifications for new calls while in a call

      • Redirect as if calls are unanswered: New calls will follow the "When you can't answer a call" rule

• When you can't answer a call

  • Recommendation: Redirect to voicemail

    • This option sets the behavior of calls you are unable to answer

      • Do not redirect calls: Calls will just disconnect

        • !You will not receive voicemails if this is selected!

      • Redirect to a new number or contact: Calls will be forwarded to another number or user

• Ring for this many seconds before redirecting

  • Recommendation: 20 seconds

    • This option decides how long calls will ring before invoking the above rules

Choose a Ringtone

• Recommendation: Your choice! 

Voicemail Settings

Recommendations and Explanations:

• Record a custom greeting

  • "Record a Greeting" Button: Clicking this starts a call with the automated voicemail service where you can record your voicemail greetings

• Choose what happens when the call is redirected to voicemail

  • Recommendation: Let the caller record a message

    • There is multiple options for this setting, however in most cases the recommended option is what you want

• Set up text-to-speech customized greeting option

  • This text box allows you to set a Text-to-speech voicemail greeting. Whatever text you put in the box will be played whenever calls to you are transferred to voicemail

  • If you have recorded a greeting it will override the Text-to-speech greeting

Manage Out-of-Office Voicemail

• Settings for Out-of-Office voicemail which will play whenever you have calendar events set to put you out-of-office OR if you have Outlook automatic replies turned on

• When should your greeting play?

  • Recommendation:

    • ☐ All the time

    • ☑ When Outlook automatic replies are on

  • Text-to-Speech out-of-office greeting

    • ​​​​​​​Just like with your normal voicemail you can enter text to be read by a text-to-speech bot whenever out-of-office

      • If you have a recorded "Away" greeting it will override the text to speech option